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Looking for quick answers to your questions? Try our FAQs for the answers to top questions from our Members.

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Contact Us

Let’s Chat

Click the chat bubble in the bottom right corner to connect with a Contact Center agent during business hours.

Make an Appointment

Schedule an appointment at one of our locations to meet with an experienced Team Member. We’re happy to help!

Make an Appointment

Send a Message

If you’re already a Centra Member, you can send us a secure message right in digital banking!

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Give Us a Call

You can get in touch with a Contact Center agent during normal business hours.
Monday – Friday: 8am-6pm
Saturday: 8am-2pm

800-232-3642

Fraud can strike at any time. Support is available!

If you experience fraud outside of business hours, don’t worry! We have resources to provide the assistance you need.

First, log into your digital banking account, choose ‘Card Management’ under the ‘Account Services’ menu, and block your card to prevent any further transactions.

Call our 24/7 fraud support

Debit card fraud: 844-698-7053

Credit card fraud: 888-918-7341

Phone Numbers

Debit Cards

Activate a debit card: 800-992-3808
Report a lost or stolen debit card: 844-698-7052
General debit card questions: 844-698-7052
Initiate a debit card dispute: 844-698-7053

Credit Cards

Activate a credit card: 800-527-7728
Report a lost or stolen credit card: 866-820-3882
General credit card questions: 866-820-5852
Initiate a credit card dispute: 888-918-7341

Mortgage Servicing

800-232-3642 ext. 0334

Addresses

Centra Corporate Headquarters

Centra Credit Union
PO Box 789
3801 Tupelo Drive
Columbus, IN 47202

Centra Supervisory Committee

PO Box 564
Columbus, IN 47202

Fill out our form

For a quicker response, please reach out to us using the contact methods above. If your message isn’t urgent, you can fill out the form below, and a Team Member will be in touch within one business day.